Quantcast
Channel: Intel Communities: Message List
Viewing all articles
Browse latest Browse all 17815

Re: Cannot instal WiDi software 4.2.24.0

$
0
0

Hi Joe,

 

thanks for your reply. I've tried with the WiDi Update Tool - all it does is display a generic error message saying it cannot install the update.

 

The System Identification Utility simply does not install itself (either through the web installer on IE 11 and through the msi download in the troubleshooting page). This is the error I get: "The Intel Driver Update Utility installation failed. Possible web browser compatibility, firewall, or installation issue detected. Select OK to troubleshoot the issue." and "Intel System Identification Utility encountered a problem retrieving user data please re-run SIU"

 

Funny enough, I can install the Driver Update Utility from here:Intel® Driver Update Utility (which seems to be using the same type of web installer as the System Identification Utility). This is what I get from it:

                Graphics Driver                     

  Product Detected  Intel® HD Graphics 3000            
                Current Driver Installed                             9.17.10.3347            
Your driver is current.           
                             Intel Chipset Software Installation Utility (Chipset INF)                     
                Product Detected            
                Current Version Installed            
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>           
                             Audio Driver for Intel Desktop Board                     
                Product Detected             High Definition Audio Device           
                Current Driver Installed                             6.1.7601.17514            
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>           
                             Wireless Networking (WiFi)                     
                Product Detected             Intel® Centrino® Ultimate-N 6300            
                Current Driver Installed                             16.1.1.0            
Current Intel® PROSet/Wireless WiFi Connection Utility Installed

 

I do not have any 3rd party firewalls installed and I did disable the Windows 7 firewall - no luck seeing the adapter in version 3.0.13.0.

 

The Netgear PTV 3000 works great with a Nexus 4, so the adapter itself is not the issue here.

 

Are there any logs I could collect during the WiDi software installation that would help?

 

Thanks,

Cristi


Viewing all articles
Browse latest Browse all 17815

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>